Legal
Refund Policy
Refunds within 14 days for unused credits. Failed jobs cost nothing, and billing errors are always reversed.
Effective September 24, 2026
1. Summary
- Ask within 14 days of purchase and we refund the credits you have not used — the full price if you have used none.
- If a job fails, its credits go back to your balance automatically.
- Credits never expire while your account is open.
- Duplicate or unauthorised charges are always reversed.
Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders and handles returns and refunds. This policy is part of our Terms of Service and repeats clause 6 of those terms. If the two ever differ, the Terms of Service apply.
2. 14-day refunds
You can ask for a refund within 14 days of buying a credit pack. If you have not used any credits from that pack, you get the full amount back. If you have used some, you get back the share of the price that matches the credits you have not used. For example, if you bought 800 credits and used 200, three quarters of the price is refunded.
After 14 days a purchase can no longer be refunded, but the credits stay in your balance and never expire while your account is open.
3. How to ask for a refund
- Email [email protected] with your account email and the receipt, or contact Paddle through the link in your receipt email.
- Paddle issues the refund to your original payment method, usually within 5 to 10 business days.
- The refunded credits are removed from your balance.
4. Failed jobs
Credits are reserved when a job starts and charged only when it completes successfully. If a job fails or times out, the reserved credits are returned to your balance automatically — you are never charged for a result you did not receive.
If a fault on our side consumed credits and the automatic return did not happen, write to [email protected] with your account email and roughly when the job ran, and we will restore those credits to your balance.
5. Billing errors
We will always reverse a duplicate charge for the same pack, or a charge you did not authorise. Email [email protected] with your account email and the receipt.
6. What is not refunded
- Bonus credits from signup or referrals, which are promotional.
- Credits already used, and purchases more than 14 days old.
- Refund requests that abuse the policy, for example repeated buy-use-refund cycles.
Nothing in this policy limits any right you have under mandatory consumer law in your country.
7. Contact
Refund and billing questions go to [email protected], or to Vansh Khaneja, trading as Picsmob, AD 46, Shalimar Bagh, New Delhi 110088, India.