Help center
How can we help?
Credits, edits, try-ons, scenes, and exports — short answers for catalog work in Picsmob.
Getting started
Signup, free credits, and your first product photo.
Credits & plans
How credits work, Free vs Studio vs Brand, and top-ups.
Edit tools
Background, shadow, erase, and replace.
Try-on
Outfit, footwear, and accessories looks from one still.
Scenes & motion
AI backgrounds, product 360, and footwear reels.
Account & support
Login, exports, commercial use, and how to reach us.
Getting started
How do I start with free credits?
Create an account and you get 50 credits once. That is enough for still edits and a few try-ons — not a 60-credit video job.
Open the studio, upload a clear product packshot, and run a cleanup tool first (remove background or add shadow) so later steps stay clean.
What kind of photo works best?
Use a sharp, well-lit product still on a simple background when you can. Avoid heavy compression, extreme crop, or soft focus.
One strong packshot is enough to branch into cutouts, try-ons, scenes, and motion — you do not need a full shoot day to begin.
Credits & plans
How do credits work?
Every tool has a fixed credit cost. Credits are reserved when a job starts and refunded if the run fails or times out.
Credits never expire. There is no billing cycle and nothing renews, so a pack sits in your balance until you spend it.
Why can’t the free credits run a reel or 360?
Product 360 and footwear reels cost 60 credits. The free signup bonus is 50, so a trial cannot burn a generation by accident.
Buy any pack when you need motion. Stills and try-ons stay available within the 50-credit signup grant.
Which pack should I pick?
The 50 signup credits are for trying stills and a few try-ons. Mini ($9 / 200 credits) covers a single small drop, and Studio ($29 / 800 credits) is the working catalog pack for mixed edits and some video.
Brand ($79 / 2,400 credits) is for fuller catalogs and weekly drops, at the best rate per credit. Buy another pack whenever a week runs hot.
Edit tools
How does remove background work?
Upload a product still and run Remove background to get a clean cutout for listings, shadows, scenes, and try-ons.
Cost is low (1 credit) so you can iterate. Exports never carry a watermark.
What’s the difference between erase and replace?
Erase removes something from the frame and fills the area so the product still looks continuous.
Replace keeps composition and lighting but swaps a prop, label, or detail you brush — useful when one wrong object would otherwise force a reshoot.
Try-on
How do outfit and footwear try-ons work?
Start from a garment or footwear still. Try-on places the product on body or on foot so buyers see fit without a model day.
Keep a clean packshot for the listing, then generate on-body looks for PDP galleries and ads from the same source.
Can I try on accessories too?
Yes — jewelry and small goods can be placed on-body from a catalog still, same idea as outfit and footwear try-on.
Use a clear product crop and a simple source still for the cleanest placement.
Scenes & motion
How do AI scenes work?
Place a cutout into editorial or shop-ready rooms without booking a lifestyle set.
Use scenes when white catalog shots are not enough — the product identity stays consistent across backgrounds.
How do footwear reels and product 360 work?
Footwear reel turns an on-foot still into a walking clip for Reels and TikTok. Product 360 builds a spin from a catalog still.
Both cost 60 credits and need a paid plan’s headroom. Failed jobs refund credits.
Account & support
Are exports watermarked? Can I use them commercially?
Exports are clean on Free and paid plans — Picsmob does not watermark your downloads.
Commercial use is included on Studio and Brand. Keep rights to the source photos you upload.
What if a job fails?
Credits are reserved up front and refunded if the run fails or times out. You are not charged for a broken output.
Retry with a sharper still or a simpler crop if results look off. Email [email protected] if something looks stuck.
How do I contact support?
Email [email protected] with your account email and a short description of the issue.
For a product walkthrough, book a demo from the site — we can run your photos through the studio live.
Still stuck?
Email us with your account email and a short description — or book a demo and we will run your photos live.